Known issues

These are the known issues in this release of ThoughtSpot Cloud.

9.8.0.cl known issues

Issue ID Description Symptoms, conditions, and workaround

SCAL-176744

The Org admin can’t see the count of Answers and Liveboards under the System Activities tab. However, the same information can be seen by primary Org admin.

Symptoms:

Total count of Answers and Liveboard under the Admin > System activities tab is displayed as 0 for the non-primary Org admin.

Conditions:

9.8.0.cl release.

Workaround:

The values are shown correctly for the primary Org admin.

SCAL-186976

Including the "Worksheet Name" and/or "Worksheet Description" when searching in the Product Usage worksheet causes bloated and incorrect results.

Symptoms:

  • Bloated and/or incorrect results while analysing worksheets from Product Usage data

  • Incorrect mapping of the table sub-type to the table name. Any such incorrect mapping of data can happen if the worksheet name/worksheet description columns are used.

Conditions:

Including the "Worksheet Name" and/or "Worksheet Description" when searching in the Product Usage worksheet. 9.8.0.cl release.

Workaround:

Do not use "Worksheet Name" and/or "Worksheet Description" columns in the Product Usage worksheet. Instead use "Table Sub Type = 'worksheet' " filter if working with worksheets and "Table Name" to fetch the worksheet’s name.

SCAL-186191

Including the "Worksheet Name" and/or "Worksheet Description" when searching in the Product Usage worksheet causes bloated and incorrect results.

Symptoms:

System becomes unresponsive due to running out of memory in the tomcat service.

Conditions:

Downloading a large CSV file. 9.8.0.cl release.

Workaround:

Workaround is to reduce the maxNumExportRows size to less value(default 1M), so that memory utilisation will be less. For assistance with this, contact ThoughtSpot Support.

SCAL-185567

Liveboard is not available for a non-admin user, but it is available in a URL using the pinboard GUID.

Symptoms:

Liveboard is not available on the list page for the non-admin user, but it is accessible via URL using pinboard GUID.

Conditions:

Strict column-level security (CLS) enabled on the cluster. Non-admin user trying to view a Liveboard having a Liveboard filter on a column which the user does not have access to. 9.8.0.cl release.

Workaround:

None.

SCAL-184586

Cannot search a table associated with a problematic connection.

Symptoms:

User sees a 'connection not available' error, when searching on any table associated with a problematic connection due to connection leak.

Conditions:

Sync schedule exists and one the scheduled syncs failed. 9.8.0.cl release.

Workaround:

Remove the sync schedules.

SCAL-180968

Incorrect y-axis is plotted for a line chart when it is resized.

Symptoms:

  • Some horizontal/vertical lines are visible for the line charts.

  • The plotted min and max y-axis values don’t align with the visible min and max data points.

  • Line chart seems distorted/broken.

Conditions:

An answer with line-chart visualization.

Workaround:

  • If the issue is observed in a Liveboard tile, modifying the tile size should help. Try modifying the tile size until the visualization looks as expected, and save the affected tile in that size.

  • If the issue is observed on the Answers page and the browser window is either zoomed-in or zoomed-out, try changing it back to 100% zoom. If the browser window is resized, try resizing it to a more normal size.

SCAL-187638

Filters in Explore mode do not work

Symptoms:

Applying a new filter to a column that already has filters, removes the existing filters.

Conditions:

An answer with line-chart visualization.

Workaround:

Change filters using filter chips in the visualization’s UI instead of using Explore.
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