credentials

Learn how to log in to ThoughtSpot.

You can access ThoughtSpot through SSH at the command prompt, and from a Web browser.

Administrative access

Each ThoughtSpot cluster has three default users. Contact your ThoughtSpot support team to get the passwords.

Type Username Description

Shell user


For work that requires sudo or root privileges.

Not for application login.

Logs for this user are in /usr/local/scaligent/logs directory.

Shell user


For command-line work that does not require sudo or root privileges.

Can use tsload, tql, and check the cluster status.

Not for application login.

Logs for this user are in /tmp directory.

Application user


Access through a Web browser.

Both the admin and thoughtspot user can SSH into the cluster. After authenticating, either user can use and and all of the following utilities:

SSH to the appliance

To perform basic administration such as checking network connectivity, starting and stopping services, and setting up email, log in remotely as the Linux administrator user "admin". To log in with SSH from any machine, you can use the command shell or a utility like Putty.

In the following procedure, replace <hostname_or_IP> with the hostname or IP address of a node in ThoughtSpot. The default SSH port (22) will be used.

  1. Log in to a client machine and open a command prompt.

  2. Issue the SSH command, specifying the IP address or hostname of the ThoughtSpot instance:

      ssh admin@<hostname_or_IP>
  3. Enter the password for the admin user.

    ThoughtSpot provides a default password for both the admin and thoughtspot shell users. ThoughtSpot recommends that you change the passwords for both these users on first login. Follow your company’s policies on password security.

Sign in to the ThoughtSpot application

To set up and explore your data, access the ThoughtSpot application from a standard Web browser, using a username and password.

Before accessing ThoughtSpot, you need the following:

The Web address (IP address or server name) for ThoughtSpot

A network connection

A Web browser

A username and password for ThoughtSpot

ThoughtSpot supports the following Web browsers:


68.x, 69.x, and later


76.x, 77.x, and later

Internet Explorer

11.x, and later


81.0.416.53, and later


13.x, and later

We support, but do not recommend, the use of the Internet Explorer. Depending on your environment, you can experience performance or UI issues.

To sign in to ThoughtSpot from a browser, follow these steps:

  1. Open the browser and type in the Web address for ThoughtSpot: http://<hostname_or_IP>;

  2. Enter your username and password, and click Sign in.

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