Known issues

These are the known issues in this release of ThoughtSpot Software.

9.0.1.sw known issues

Issue ID Description Symptoms, conditions, and workaround

SCAL-154579

Clicking the Utilities tab in a Worksheet redirects the user to the Home page.

Symptoms:

User taken to the Home page of the ThoughtSpot application.

Conditions:

In a Worksheet, click the Utilities tab.

Workaround:

None

SCAL-183487

Newer versions of iptables use error messages not handled neatly by oreo.

Symptoms:

Service push fails during cluster installation, node reboot, or cluster start. Error message viewed in /export/logs/oreo/oreo_main.INFO is similar to the following:

  • [ Run Firewall command sudo iptables -t filter -S CLUSTER ] failed; Failed: exit_code=1, error=iptables: Incompatible

Conditions:

Cluster is running on customer-provided RHEL or OEL version 8.9.

Workaround:

Either of the following workarounds can be used:

  • Run sudo iptables -t filter -N CLUSTER while the failure is being seen. You may need to run it multiple times. You should do this on each node of the cluster.

  • Downgrade iptables yum package to version 1.8.4 (sudo yum remove iptables; sudo yum install iptables-1.8.4).

SCAL-187943

postgresql11 public repository removed by The PostgreSQL Global Development Group

Symptoms:

Attempts to run yum commands fail. Upgrade or installation of ThoughtSpot in an online manner fails due to yum command failure. Error looks similar to:

  • One of the configured repositories failed (PostgreSQL 11 for RHEL/CentOS 7 - x86_64), and yum doesn’t have enough cached data to continue.

    or

  • failure: repodata/repomd.xml from pgdg11: [Errno 256] No more mirrors to try. https://download.postgresql.org/pub/repos/yum/11/redhat/rhel-7-x86_64/repodata/repomd.xml: [Errno 14] HTTPS Error 404 - Not Found

Conditions:

ThoughtSpot installed on one of the following customer-provided operating systems:

  • RHEL7

  • RHEL8

  • OEL7

  • OEL8

  • AL2.

ThoughtSpot version is later than 6.3.1.CU4.

Workaround:

None

9.0.0.sw known issues

None.

8.8.0.sw known issues

Issue ID Description Symptoms, conditions, and workaround

SCAL-129737

Headline summary is truncated despite the number of decimals.

Symptoms:

Headline with decimal digits is rounded off, causing a loss of accuracy.

Conditions:

Headline value is DOUBLE type.

Workaround:

None

SCAL-129691

“UniqueCount is not supported for the current query” error on pinned-headline tiles in a Liveboard.

Symptoms:

  • When editing a pinned visualization, the Edit page shows the entire answer that the pinned headline came from. If the headline summary in the answer page is showing --, the selected aggregation is not compatible with the column that it is summarizing.

  • Pinning the headline to a Liveboard is not a locked action from the UI. When attempting to retrieve the actual summary, the visualization tile displays the execution error message specified in the Description section for this issue instead.

Conditions:

  • The headline is over a formula column that contains any of the following: unique_count, unique_count_if, group_unique_count, approx_unique_count.

  • The formula’s unique count portion uses columns that come from tables of a connection to a cloud data warehouse.

  • The selected headline aggregation for the formula (the headline visualization at the bottom of the main answer visualization) is Table Aggregate.

Workaround:

Set the selected headline aggregation to something other than Table Aggregate. Usually, TOTAL is a sufficient replacement for Table Aggregate and better matches customer use cases.
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