You can set up a reverse tunnel to allow ThoughtSpot Support to get access to your ThoughtSpot instance, to perform support-related activities.

Set up a reverse tunnel for support

You can set up a reverse tunnel to allow ThoughtSpot Support to get access to your ThoughtSpot instance, to perform support-related activities. This setup is scalable, more secure, and a much simpler alternative to using a virtual meeting room.

Granting remote support access can streamline troubleshooting activities, because it enables your support agent to work directly on your computer form a secure setting. The remote tunnel enables SSH and HTTP access to your ThoughtSpot instance by ThoughtSpot Support. You can grant and revoke this access easily, so you can enable it for a troubleshooting session, and then disable it again. Before doing this procedure, make sure your company’s security policies allow reverse tunneling.

Configure reverse SSH tunnel

To configure a reverse SSH tunnel, navigate to the Administration Portal by clicking on the Admin tab from the top navigation bar. Select Reverse SSH from the side navigation bar that appears.

Admin Portal - reverse SSH

Select Edit to enable or disable the tunnel.

The Edit Reverse SSH Tunnel dialog box appears.

Edit reverse ssh tunnel

The system asks if you have added tunnelrelay.thoughtspot.com to your list of allowed domains.

If you select no, you cannot enable or disable the reverse SSH tunnel:

tunnelrelay.thoughtspot.com not on list of allowed domains

If you have added tunnelrelay.thoughtspot.com to your list of allowed domains, by opening port 22, the system allows you to enable or disable the reverse SSH tunnel.

Enable the reverse SSH tunnel

Make the necessary changes and select OK.