ThoughtSpot uses emails for sending critical notifications to ThoughtSpot Support. A relay host for SMTP traffic routes the alert and notification emails coming from ThoughtSpot through an SMTP email server.
Set up the relay Host
To set up a relay host:
- Log in to the Linux shell using SSH.
-
Issue the setup command, providing the IP address of the relay host:
$ tscli smtp set-relayhost <IP_address>
-
Verify your settings:
$ tscli smtp show-relayhost
ThoughtSpot uses port 25 to connect to the relay host. If port 25 is blocked in your environment, contact ThoughtSpot Support to use a custom port.
- Verify that email is working.
Configure an email to receive alerts
ThoughtSpot sends alerts to the email address specified during installation. If you do not specify an email address, you do not receive any alerts. To add an email to receive alerts, issue the following command.
[email protected]
, to allow ThoughtSpot Support to receive alerts. ThoughtSpot Support monitors these alerts to ensure your cluster’s health. Do not add this email to POC or demo environments.$ tscli monitoring set-config --email <[email protected]>,<your_email>
To send to multiple emails, provide a comma-separated list with no spaces.
Verify the relay with an email
Check if the email settings are working properly by using this procedure.
- Log in to the Linux shell using SSH.
-
Try sending an email to yourself by issuing:
$ echo | mail -s Hello <your_email>
- If you receive the email at the address(es) you supplied, email is working correctly.
Additional resources
As you develop your expertise in emails and alerts, we recommend the following ThoughtSpot U course: